To book your appointment call us on:

01883 212800

Mon- Fri :  10 AM - 6 PM

Sat :           10 AM - 1 PM

You can also send us an email to

 [email protected]

with your details and we will call you back. You are more than welcome to come in anytime, we will try our best to accommodate you if we can, but please note, Saturday bookings are strictly by advance appointment.

You will be required to complete or update medical forms prior to your consultation and we would therefore request that you arrive 10 minutes in advance of your scheduled appointment.

A referral is not necessary for your visit.

How long will my appointment last? Depending on the treatment required and if both ears need attention between 15 – 20 minutes. Occasionally an individual may need to return for follow up if the wax is too dry and hard, if there has been an ear infection or some trauma to the ear canal.

All consultations and treatments are payable on the day the service is received. It is sometimes difficult to determine whether an infection is present prior to examination as it may mimic wax impaction. If this is the case, you will be advised of the appropriate fee before proceeding. We will issue a quote for any proposed treatment once you have been examined thoroughly by Dr. D. Crispin-Chavez.

We are unable to accept cheques for payment.

Parking

There is on street parking directly outside the clinic for 1 hour or 50 yards away at Townend Car Park 34 Townend, Caterham CR3 5UG or Raglan Precinct Caterham CR3 5PE.

Please note, for evenings and Saturday morning appointments, we will require a credit/debit card number to book your appointment. If you are unable to attend for your appointment we ask that you contact the clinic within 2 working days to avoid a cancellation charge (currently at £40.00). If your appointment is on a Saturday, you must contact us by Thursday 6 pm the latest. This enables the appointment to be offered to a patient on our register or requiring urgent clinical assistance. Please note that if you accept a short notice appointment within the 2 working day time-frame, you will not be charged a cancellation fee.